What happens if my therapist doesn't show?

If your therapist does not show for your scheduled session, please contact us at user-success@meetmarvin.com to let us know about this. You can also reach out to our team via text to let us know about this as well: 1-213-528-4391.


Our team will reach out to your therapist to look into what happened for their client's scheduled session. In the meantime, please feel free to reschedule the session through your Marvin account. If this was the first session (intake) with your therapist, you can also choose the option to rematch to a new therapist within your Marvin account if you'd like.


If you need further assistance with anything related to this, please feel free to reach out to us via email or text.

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